Returns / Refunds

Our return/refund policy aims to provide you with the best product discounts and services. To this end, we have a reasonable return policy while avoiding returns on merchandises that cannot be resold.

Unless otherwise stated, products in unopened boxes or that remain in factory packaging can be returned with no questions asked no later than 7 calendar days after receipt of your shipment for a full refund. Products in opened boxes or removed from their factory packaging, used products, and batteries cannot be returned. Orders that are past 14 calendar days of delivery date cannot be returned.

Note: Shipping charges will not be refunded, and the customer will need to pay the shipping charges associated with returns.

For product defects, please contact the manufacturer for resolution.

Customers outside of the United States: It is your responsibility to ensure your local DJI office will support products you purchased from us. If you must return items to us because of product defects, you will need to pay for return shipment.

The returned merchandise must be accompanied by the following: A Return Material Authorization (RMA) number, the packing slip included in your order, and the original documentation and packaging; otherwise the return will not be honored.

All returns must be shipped within 3 business days after a RMA number is issued by The Drone Pro Shop. No returns will be accepted without a RMA number, no exceptions. Please contact The Drone Pro Shop by email to obtain a RMA number.

Please visit our Store Policy page for additional information.

Thank you for shopping with us!